This privacy policy is issued on behalf of Frank White Estates Ltd. When we mention "Frank White Estates," "we," "us," or "our" in this privacy policy, we are referring to Frank White Estates, which is responsible for processing your personal data. We are registered as a Data Controller with the Information Commissioner’s Office (ICO) under registration number ZB817580.

We take your privacy seriously. Please read this policy carefully as it explains who we are and how and why we collect, store, use, and share your personal information.

We may collect, store, use, and transfer different types of personal data depending on your relationship with us (e.g., client, tenant, job applicant). The types of personal data we may collect include:

• Identity Data: Name, date of birth, gender.
   
• Contact Data: Address, email, phone number.
   
• Financial Data: Payment details, bank account information.
   
• Transaction Data: Details of your property requirements or services used.
   
• Technical Data: IP address, browser type, website usage data.
   
• Profile Data: Marketing and communication preferences, LinkedIn profile.
   
• Usage Data: Information on how you use our website and services.
   
• Employment Data: Application forms, proof of right to work, employment history.
   
• Sensitive Data: Information on racial or ethnic origin, religious beliefs, physical or mental health, or criminal convictions.
   

We collect personal data through:

• Direct Interactions: Completing forms, corresponding with us by post, phone, email, or in person.
   
• Automated Technologies: Interactions with our website, including cookies and tracking technologies.
   
• Third Parties: Public sources, service providers, and business partners.
   

Under data protection law, we only process personal data when we have a legitimate reason, including:

• Legal Obligations: To meet legal and regulatory requirements.
   
• Contract Performance: To deliver our services or take steps before entering into a contract.
   
• Legitimate Interests: For our legitimate interests or those of a third party, provided your rights do not override them.
   
• Consent: Where you have explicitly provided consent.
   

We may use your personal data to:

• Provide and manage our services.
   
• Process payments and manage accounts.
   
• Comply with legal requirements.
   
• Conduct marketing and communication.
   
• Improve our services and website.
   
• Manage recruitment and employment processes.
   

We may share your personal data with:

• Service Providers: Payment processors, maintenance contractors, inventory companies.
   
• Business Partners: Mortgage brokers, conveyancing providers, or other partners.
   
• Regulatory Authorities: Law enforcement or government agencies, as required by law.
   
• Group Companies: Other companies within our group for similar services.
   
• Potential Buyers: In the event of a sale or business restructuring.
   

We ensure that all third parties use your data only for specified purposes and take appropriate measures to protect it.

We are committed to protecting your personal data. Security measures include:

• Restricting access to authorized personnel only.
   
• Enforcing confidentiality obligations.
   
• Monitoring outbound communications for data protection compliance.
   
• Notifying the ICO and affected individuals in case of a serious data breach.
   

We retain personal data for as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements. Typically, this is at least 4 years after you stop using our services.

• For unsuccessful job applicants: Data is retained for six months for non-discrimination purposes and up to 12 months for future opportunities, unless you request otherwise.
   

You have the following rights concerning your personal data:

• Access: Obtain a copy of your personal data.
   
• Rectification: Correct inaccurate or incomplete data.
   
• Erasure: Request deletion of your data in certain circumstances.
   
• Restriction: Limit processing of your data in certain circumstances.
   
• Portability: Receive your data in a structured format and transfer it to another controller.
   
• Objection: Object to processing for direct marketing or legitimate interests.
   
• Automated Decision-Making: Not be subject to decisions based solely on automated processing.
   

For more information, please contact us or refer to guidance from the ICO.

To contact us regarding your personal data, please email admin@frankwhite.uk or call 02073455024. Alternatively, you can write to our registered office at 10-16 Tiller Road, London, United Kingdom, E14 8PX.

If you have a complaint about the handling of your personal data, you have the right to contact the ICO. However, we encourage you to first complete our internal complaints procedure, and we will work to address your concerns promptly.